AFFORDABLE CALL CENTER MANAGEMENT TOOLS

The main challenges facing customer response centers today involve the management of the most important component of your center, your agents.

Average speed of answer, percentage of occupancy, agent retention, agent performance , customer retention are all the keys to running a successful call center and all of these in one way or another are a direct reflection of your agents.

The traditional way to do this was to install additional software and hardware ( voice logging systems, agent evaluation software, workforce management software) to accomplish this task.

The problem with these solutions is that the cost of implementing this technology was often not in the budget for many centers.

AB Systems has answered this challenge with a complete line of affordable management tools for all call centers.

Affordable voice logging for less than $225.00 per agent, agent evaluation software for less than $1,500.00 for entry level applications is now available for the smaller call centers.

Larger call centers can also enjoy cost savings with their larger recording and agent evaluation software packages. Analog, digital set tap and voice over internet protocol (VOIP) is now available at tremendous cost savings. With VOIP call center recording starting at $3,500.00 for 8 agents management of your call center is now within the grasp of even the most budget conscious call center.

Agent evaluation is included with these packages making them even more of a bargain.

I have found this product available at these locations:

www.Abselcomonline.com

www.voicelogger-sysytems.com

www.voicelogging-recorders

Any questions please feel free to contact me at dennis_lyons@callcenterstrategies.com

 Written by

Dennis J. Lyons

Senior analyst

Call Center Strategies 

There is no excuse any more not to have these valuable tools at your disposal.