Cacti - Software based Call Recording Solution

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Comvurgent Call Recorder The Ultimate Call Recording System - Modular by Design - Purchase only the channels you need - Use and Maintain your own Computer - Can be used at the Desktop or the Back Room.

Types of Call Recording At ABSelcom, we understand that different businesses have different call recording needs. Whether you need to record VOIP Analog Digital Set T 1 or your Home phone. Our goal is to match the right call recording solution to your needs.

HOW TO BUILD A VoIP VOICE LOGGER SYSTEM How to build a VoIP Voice Logger System

Record your cell phone using blue tooth technology Cell phone Recorder device using bluetooth technology, this is the only universal call recorder for mobile cell phones Safely record cellular telephone conversations hands-free while driving. Connects with ease and records both sides of the conversation.

Call Recording Call Recording How to record telephone conversations

Recording Adapter Accessories Logger Patches, cables and accessories

Record all your telephones Record all your telephones from one location no mater if you have the phone company, cable company or DSL service.

Record 1 - 4 Home Office Call Recording For home agents, small business, public safety officials, virtual call centers, and anyone else who needs the benefits and security of call recording, we recommend the Single User Home Office call recording system. This low-cost solution brings call recording within reach of many new businesses and independent professionals working out of their homes.. Single User System - The Simple Choice for Small Call Recording Needs With our single user system you can digitall

Record 4 -16 Small Business Call Recording Increasingly, more small business owners are realizing the benefits of call recording. At Call Recording Center, we provide call recording solutions that are cost-effective yet powerful, allowing small business owners to comply with FCC requirements, and improve their customer service efforts. Call recording provides an accurate record of what was said, by whom, and when. It provides a perfect aid to training, dispute resolution, and compliance requirements. Record

Please keep in mind that in order to record phone conversations One or All of the parties on the phone MUST BE INFORMED they are being recorded. This depends on the state that the phone call takes place in.

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Comvurgent Intteligent recording

Partnering with Cisco

and Avaya

And can record and intergrate with just about any phone system

Have questions? Our experts are standing by to answer them. Monday - Friday 9 AM - 5 PM.

Cacti - Software based Call Recording Solution

You provide the Hardware.....

We install the software.

Your IT environment can be complex to manage on many levels - from the diverse components related to integration, service, performance, capacity and cost. Cacti solutions remove the old telephony requirements of voice loggers and allow your organization to integrate an enterprise recording solution within your standard Windows NT/2000/2003 Server environment. Cacti solutions require no proprietary hardware and typically require a single server incorporating Cacti Server Modules for functionality. This allows you to take advantage of emerging technologies and add new features; while considering end-to-end, infrastructure, application and service requirements. Cacti's core technical engineers and developers provide continual development of software and can assist you in integration, knowledge, API and new and enhanced functionality based on your environment's unique requirements. This adds value as well as unmatched flexibility

Continuous multimedia recording solution
Captures 100% of customer interactions
Supports VoIP, Analog, Digital, T1 and E1 Interfaces
Station side D-Channel signaling support
Resides on Windows NT/2000/2003 Server platform
Supports all major PBX/ACDs
Supports Online QA auditing & analytical performance reporting
Ability to conduct selective and continuous recording on same platform
All-in-one server solution
Web enabled with enhanced replay options
Increased customer satisfaction and retention
Identification of training needs
Support for 192+ channels per server
Ability to support continuous screen recording (requires ScreenLog)
Ability to support live voice/screen monitoring via IP
Identification of agent strengths and weaknesses
Ability to generate fair and concise reports
Increased agent morale and reduce staff turnover
LAN/WAN based Client/Server technology
Support for Oracle, SQL or any ODBC compliant database
Support for rules based recording and auditing
Enhanced replay and visual studio
Cost effective, easy to install and maintain business tool

ObserveCTI™ Selective/Intelligent Recording

ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise

FocusRecord™ Total/Continuous Recording

FocusRecord™ provides your enterprise with a highly reliable server based recording solution. FocusRecord™ continuously records, archives, stores and provides high-speed access to thousands of hours of customer interactions. FocusRecord™ allows for multi-user access capabilities allowing playback of voice and screen sessions and real-time monitoring of any agent, by any number of supervisors. Simply stated, it records all transactions or conversations made by any agent or trader in the Contact Center.

Converge VoIP Platform

Converge VoIP Platform is based upon the proven technology of ObserveCTI™ and FocusRecord™. Converge VoIP Platform allows your IP based contact center to take advantage of Selective or Full time Recording in one intuitive interface. With Converge VoIP Platform, you have the ability to choose between the features of ObserveCTI™, FocusRecord™, or both. With integrated e-Learning capability you can send valuable training information to your agents with a click of a mouse. Converge VoIP Platform supports all major standards of VoIP including SIP and H.323, allowing to it work well with every type of VoIP telephony solution on the market today.

SurveyMaster™ Automated Survey

SurveyMaster is a user-friendly and comprehensive call survey tool that engages your customers in a completely customized automated survey. SurveyMaster is a completely interactive survey tool that allows customers to provide feedback via any touchtone telephone or by voice response to questions that you determine as key indicators for customer satisfaction, compliance, employee campaigns, special campaigns or quality assurance.

Turnkey systems available

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To place international orders online or if you prefer EBay (Paypal) or Ecrater (google checkout)

VISIT OUR OTHER STORES

http://stores.ebay.com/ABselcom-E-Store

http://salesabselcom.ecrater.com/

To ask questions For Any International Orders Please Call 1-800-947-3532

or E-Mail Us at Sales@voicelogging-recorders.com

http://stores.ebay.com/ABselcom-E-Store www.stores.ebay.com/acdmsales www.voicelogger-systems.com

www.acdmsales.ecrater.com www.voicelogging-recorders.com www.abselcom.com

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