You provide the Hardware.....
We install the software.
Your IT environment can be complex to manage on many levels - from the diverse components related to integration, service, performance, capacity and cost. Cacti solutions remove the old telephony requirements of voice loggers and allow your organization to integrate an enterprise recording solution within your standard Windows NT/2000/2003 Server environment. Cacti solutions require no proprietary hardware and typically require a single server incorporating Cacti Server Modules for functionality. This allows you to take advantage of emerging technologies and add new features; while considering end-to-end, infrastructure, application and service requirements. Cacti's core technical engineers and developers provide continual development of software and can assist you in integration, knowledge, API and new and enhanced functionality based on your environment's unique requirements. This adds value as well as unmatched flexibility
- Continuous multimedia recording solution
- Captures 100% of customer interactions
- Supports VoIP, Analog, Digital, T1 and E1 Interfaces
- Station side D-Channel signaling support
- Resides on Windows NT/2000/2003 Server platform
- Supports all major PBX/ACDs
- Supports Online QA auditing & analytical performance reporting
- Ability to conduct selective and continuous recording on same platform
- All-in-one server solution
- Web enabled with enhanced replay options
- Increased customer satisfaction and retention
- Identification of training needs
- Support for 192+ channels per server
- Ability to support continuous screen recording (requires ScreenLog)
- Ability to support live voice/screen monitoring via IP
- Identification of agent strengths and weaknesses
- Ability to generate fair and concise reports
- Increased agent morale and reduce staff turnover
- LAN/WAN based Client/Server technology
- Support for Oracle, SQL or any ODBC compliant database
- Support for rules based recording and auditing
- Enhanced replay and visual studio
- Cost effective, easy to install and maintain business tool
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ObserveCTI™ Selective/Intelligent Recording
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise
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FocusRecord™ Total/Continuous Recording
FocusRecord™ provides your enterprise with a highly reliable server based recording solution. FocusRecord™ continuously records, archives, stores and provides high-speed access to thousands of hours of customer interactions. FocusRecord™ allows for multi-user access capabilities allowing playback of voice and screen sessions and real-time monitoring of any agent, by any number of supervisors. Simply stated, it records all transactions or conversations made by any agent or trader in the Contact Center.
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Converge VoIP Platform
Converge VoIP Platform is based upon the proven technology of ObserveCTI™ and FocusRecord™. Converge VoIP Platform allows your IP based contact center to take advantage of Selective or Full time Recording in one intuitive interface. With Converge VoIP Platform, you have the ability to choose between the features of ObserveCTI™, FocusRecord™, or both. With integrated e-Learning capability you can send valuable training information to your agents with a click of a mouse. Converge VoIP Platform supports all major standards of VoIP including SIP and H.323, allowing to it work well with every type of VoIP telephony solution on the market today.
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SurveyMaster™ Automated Survey
SurveyMaster is a user-friendly and comprehensive call survey tool that engages your customers in a completely customized automated survey. SurveyMaster is a completely interactive survey tool that allows customers to provide feedback via any touchtone telephone or by voice response to questions that you determine as key indicators for customer satisfaction, compliance, employee campaigns, special campaigns or quality assurance.
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Turnkey systems available
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