Desktop
Recall every conversation using the power of your PC
Recorder Desktop is included with our Desktop Digital 01 and Universal USB Adapter and provides comprehensive recording and playback features for desktop users.
Recorder simply connects in line with digital PBX telephones and plugs into the USB connector on any PC. Using ‘True Digital’ technology, Recorder stores conversations in the same high quality format as your digital telephone ensuring excellent sound quality.
There are many valuable reasons why companies record telephone conversations:
- Customer service quality monitoring - recording calls ensures best practice
- Transaction recording - record critical information to ensure accuracy of transactions
- Compliance monitoring - ensure industry regulations are met
- Security alerts - record bomb/violence threats and verbal abuse.
- Record all calls or manually select which to record
- Use compression to save disc space
- Save calls locally or on a network server for centralized monitoring and playback.
- Use multiple Desktop applications in conjunction with our supervisor monitoring suite Call Manager, Reporter & Reporter Pro
Desktop - Recording Features:
- Supplied as standard with Digital 01 and Universal Adapter
- After-Call Screen Pop - manage archive in real time
- Automatic or manual recording
- GSM compression gives 170 hours recording per GByte
- Time & date stamp on every recording
- Caller ID and dialed digits detection
- Recording level indicator
- Add comments/notes to assist searching
- Snapshot feature allows playback of current call while still recording
- Highlight important calls.
Desktop - Playback Features:
- Level indicator gives call activity
- Drag n' drop curser rapidly locates key points in conversation
- Pause & Continue manual controls
- Restrict User from Stopping, Pausing, Deleting or Exporting Recordings
- Search & list calls by:
- Time & date
- Duration
- Caller ID or dialed digits
- Comments/notes made
- Importance
- Email recordings to colleagues (as .wav file or compressed file)
- One touch Convert to .wav.
Desktop Configuration & Set-up Features:
- Record on local PC or centrally on server over network
- User lockout (invisible) & hide features (no user intervention)
- Password control of configuration
- Choose compression format
- Set auto delete for non important calls
- Erase very short calls
- Auto prompt for comments/notes on each call
- Digital audio boost control
- Select email export format of recordings
- Records Conversations from any PC Microphone
- Record important Interviews and Meetings
- Use for Dictation
- Record and E-Mail messages to clients
- Stores in same compressed format as phone recordings.
Full Control where needed, Limited where desired.
Restrict Agent From:
- Stopping or pausing recordings
- Deleting, Emailing or Exporting Recordings
- ‘Hide’ Application for ‘Stealth’ Recording
Included with:
- Desktop Digital 01
- Universal USB Adapter
- Secure Digital Call Recorder
