XtR Call Archiver

The advanced archiving utility for XtR Software

XtR Call Archiver is an optional but important module in our range of Digital Call Recording solutions. XtR Call Archiver can be added to any of the following advanced visibility, access, retrieval, playback, analysis and
scoring packages:

• XtR Call Manager Supervisor - Our entry level search and playback supervisor position. .
• XtR Reporter Pro - All the features of XtR Reporter plus sophisticated Agent Assessment/Scoring.

XtR Call Archiver and the suite of applications deliver everything a professional supervisor power user requires and operates on your recordings wherever they are on your network (they are also independent of the hardware recorder platform you have chosen). XtR Call Archiver operates on recordings from:

• Multiple Desktop Analogue units (Universal Adapters)
• Multiple Desktop Digital units (Digital 01’s)
• BackOffice Analogue (Analogue 02,04 & 08)
• BackOffice Digital (Digital 04 & 16)
• Our single-user stand alone Secure Digital Telephone Call Recorder (SD Recorder).

XtR Call Archiver is built on the robust Microsoft .net framework and can manipulate large volumes of recordings, it’s a workhorse that delivers feature rich productivity tools in a familiar, ergonomic and easy to use MS Office style interface.

XtR Call Archiver provides advanced archiving options for important call data. Archiving becomes a simple process whether on-demand or scheduled on a regular basis. It’s possible to archive call contents yet leave the basic call information on the supervisor package to aid rapid search and retrieval in the future.

Archived calls are flagged and notes can be added to allow the supervisor to easily find the archive media (such as number and location of the storage media).